FAQ
In case you have some questions, we have collected the most frequently asked questions here. Nevertheless, if your question is not here please don’t hesitate to contact us using the form you find below.
ACCOMODATION
- Is there a transfer available?
Yes, we can pick you up at the airport, train station or City Center of Kiruna for an additional fee of SEK 300 one way.
- What meals are included within a stay?
There is a breakfast included. In some tours there is lunch included.
- Where can I buy some groceries?
There are shops in the City Center of Kiruna, it’s a 15 min drive from here. If you don’t have your own car, we will go to shop groceries with you directly after we pick you up.
- Can a dog sleep in our accommodation with us?
If the dogs scratch on your door, you can let them in and they will probably spend the night in your room. But there is no guarantee for that, the dog always decides.
- Can I bring a dog with me?
No, it’s not possible. We want to preserve our dogs from diseases.
- Can I pet the dogs?
Sure! They love to be cuddled. Just don’t enter the fences without a member of our staff.
- How does the traditional toilet work?
It is an outdoor toilet, with no heating system. A member of our staff will explain how to use it once you arrive here.
TOURS
- Which clothes should I wear for the tours?
The most important thing is layering and air between layers to give you the optimal warmth. Moreover, too many layers restrict air and does not create warmth. It is the air that makes you warm. Especially for your feet! One pair of wool socks is much warmer than many layers of cotton socks. Wear wool not cotton!
- Can I drive a sledge on my own?
Yes, share a sled with your partner and take turns driving your own dog team or you drive a team by yourself if you have no company.
- When should we arrive for the tour?
It’s really important that you arrive 15 minutes prior to scheduled time, since we will need time to give you proper instructions before leaving.
- Is the tour cancelled if it is bad weather?
No, we always adjust our tours so they are suited for every weather condition. Snow, wind and cold are part of the environment that we work in.
- Can we see wildlife?
If you’re lucky enough, you’ll see wildlife. Of course, we can’t guarantee it. But you can find all kind of wildlife tracks during the tour.
- What is needed to go on a several days mountain tour?
A good level of fitness is required. Should you have any medical conditions that you are concerned about, please make us aware of this before booking. It is also very essential that you have a good attitude and listen carefully to all instructions given by the guide.